Privacy Policy

Last updated: October 2025

  1. Introduction

Welcome to Spiritual Wellbeing By Donna (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website www.spiritualwellbeingbydonna.co.uk or contact us for consultancy services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Who We Are

Spiritual Wellbeing By Donna is a UK-based Holistic & Wellbeing operated by Donna Gilroy, Readings & Therapy services.
Registered office: Washington, United Kingdom
Email: spiritualwellbeingbydonna@gmail.com

Website: www.spiritualwellbeingbydonna.co.uk

For data protection purposes, Spiritual Wellbeing By Donna is the Data Controller of your personal information.

  1. What Information We Collect

We may collect and process the following types of personal data:

  1. Information you provide directly:
  • Your name, email address, and contact details when you:
    • Receiving Readings and Holistic Therapies
    • Subscribe to Newsletters
    • Completing Surveys
  1. Automatically collected information:
  • Technical information such as:
    • IP address
    • Browser type and version
    • Time zone setting
    • Device type and operating system
  • Website usage data (pages visited, time on page, etc.) through cookies or analytics tools.
  1. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Manage client relationships
  • Send administrative or service-related messages
  • Improve our website, content, and services
  • Comply with legal or regulatory obligations

We do not sell, rent or trade personal information to third parties.

  1. Legal Basis for Processing

We process your data based on:

  • Contractual necessity – to perform a contract or take steps before entering one.
  • Legitimate interests – for business development, communication, and service improvement.
  • Legal obligation – to comply with applicable laws.
  • Consent – where you opt-in to marketing or newsletters.

You can withdraw consent at any time by contacting us at spiritualwellbeingbydonna@gmail.com

  1. Data Sharing

We share your data with:

  • Trusted third-party service providers (e.g., web hosting, email, analytics)
  • Professional advisers (e.g., accountants, legal advisors)
  • Regulatory bodies or authorities, where legally required

All third parties are required to respect the security of your data and process it in accordance with UK GDPR.

  1. Data Retention

We retain personal data only for as long as necessary:

  • Enquiry information: up to 12 months after last contact
  • Client and project data: up to 7 years for legal and tax purposes

After this period, data will be securely deleted or anonymised.

  1. Your Data Protection Rights

You have the following rights under the UK GDPR:

  • Right to access – request a copy of your personal data
  • Right to rectification – correct inaccurate or incomplete data
  • Right to erasure – request deletion of your data (“right to be forgotten”)
  • Right to restrict or object to processing
  • Right to data portability – receive your data in a structured format
  • Right to withdraw consent

To exercise any of these rights, please contact spiritualwellbeingbydonna@gmail.com

We will respond within one month.

  1. Cookies and Analytics

Our website may use cookies or analytics tools (e.g., Google Analytics) to improve your browsing experience and understand website traffic patterns.

You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy (if applicable).

  1. Data Security

We use appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
However, no online system is completely secure, and transmission of data over the internet is at your own risk.

  1. External Links

Our website may contain links to third-party websites.
We are not responsible for the content, privacy practices, or policies of these external sites.

  1. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.

  1. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Donna Gilroy

Spiritual Wellbeing By Donna
📧 spiritualwellbeingbydonna@gmail.com

🌐 www.spiritualwellbeingbydonna.co.uk

If you are unsatisfied with how your personal data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk